Frequently Asked Questions (FAQ)

1. Orders and Payments

• How can I place an order?

  • To place an order, simply browse our store, add the products to your cart and follow the checkout process. You can create an account to save your details for future purchases.

• What payment methods do you accept?

  • We accept credit/debit cards, bank transfers and payments through platforms such as Mercado Pago, Wompi and PayPal. All payments are secure and encrypted.

• Is it safe to purchase from your website?

  • Yes, we use SSL encryption technology to protect your data and ensure secure transactions.

2. Shipments

• Do you ship internationally?

  • Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are displayed when you add your address at checkout.

• ¿How much time does my order take to arrive?

  • Delivery time depends on your location. Domestic shipments usually take 1-3 business days, while international express shipments may take up to 3 business days. 3 to 5 business days and economy 15 business days

• How can I track my order?

  • Once your order is shipped, you will receive an email with a tracking number and a link to track the package.

3. Returns and Exchanges

• What is your return policy?

  • We accept returns within 14 days of receiving your order. Items must be unused and in their original packaging.

• Can I exchange one item for another?

  • Yes, you can request an exchange for a different size or color. If you wish to exchange for a different item, we recommend returning the original and placing a new order.

• How do I start a return process?

  • To initiate a return, contact us via WhatsApp +573002070316 or our contact form or send an email to info@tiendaropacolombiana.com , and we will guide you through the process.

4. Sizes and Products

• How do I know my size?

  • Please refer to our size guide available on each product page. If you need additional help, our team is available to advise you.

• Are the products made in Colombia?

  • Yes, all our products are selected from Colombian designers and manufacturers who meet our quality standards.

5. Customer Service

• How can I contact customer service?

  • You can contact us through our contact form on the website or send an email to info@tiendaropacolombiana.com . You can also call us or send us a WhatsApp message at the number provided on our contact page.

• What are the customer service hours?

  • Our customer support team is available Monday through Friday from 8:00 am to 6:00 pm (local time).

6. Account and Subscriptions

• Do I need to create an account to place an order?

  • No, you can place an order as a guest. However, creating an account will allow you to track orders, save shipping details, and receive exclusive updates.

• How do I subscribe to your newsletter?

  • You can subscribe to our newsletter by entering your email address in the subscription form available in the footer of our website. You will receive news about product releases, special offers and more.